Guidelines on how to add up to the surplus side of the Relationship Accounting “If you take care of your people, your people will take care of your customers, and your business will take care of itself -JW Marriot My last post gave something to talk about… As I commented, I introduced the concept of Relationship Accounting at the kick off meeting of 2017. ( http://theoffbeatccountant.blogspot.com/2017/01/relationship-accounting.html ) However, I believed that was not enough. Personally, I don’t enjoy meetings in which I talk for an hour and the only feedback I receive is “ Yes, we will do that ” or “ we understand ” or the different versions of “ aha..ehem..ok ”. So, to turn the tables a little bit, after I told them the story of “ Paccioli and Co ” I stood quiet. Silence filled the room, and nervous looks crossed the room. It was clear that in their minds (even in my head) they were recalling all those times in which they add up crosses, either in...